1. Introduction
Azhal Beauty ("we", "us", "our") operates the website azhal.in and offers customer support and order updates via WhatsApp, email, and SMS. This Privacy Policy explains what personal data we collect, how we use it, and your rights regarding that data. By using our website or messaging us on WhatsApp, you agree to the practices described here.
2. Information We Collect
We collect information you provide directly — name, email address, phone number, shipping address, and order details — when you place an order, create an account, contact support, or message us on WhatsApp. We also automatically collect basic technical data (browser type, device, pages visited) to keep the site secure and improve performance. We do not collect or store your card/UPI details — payments are processed directly by our payment gateway (Razorpay).
3. How We Use Your Information
We use your information to process and fulfil orders, send order confirmations and shipping updates, respond to customer service enquiries, and improve our products and website. With your consent, we may also send offers or promotional updates. We never sell your personal data to third parties.
4. WhatsApp Messaging & Automated Replies
When you message us on WhatsApp or place an order, we may contact you on WhatsApp with order confirmations, shipping updates, and support replies. Some replies to your WhatsApp messages are generated by an automated assistant ("Asha") to answer common questions quickly; you can always ask to speak with a human by emailing info@azhal.in. WhatsApp messages are sent and received via Meta's WhatsApp Business Platform, and your phone number and conversation content are processed by Meta Platforms, Inc. in accordance with WhatsApp's own privacy policy, in addition to this one. We retain WhatsApp conversation history to maintain support context and improve our automated responses.
5. Sharing Your Information
We share your information only as needed to fulfil your order and operate our business: with courier/logistics partners (e.g. Ekart) to deliver your package, with our payment gateway (Razorpay) to process payments, and with Meta/WhatsApp to send order and support messages. We require these partners to protect your data and use it only for the purpose we've shared it for. We do not sell your personal data.
6. Data Security
We use industry-standard safeguards — encrypted connections, access controls, and secure hosting — to protect your personal data. No method of transmission or storage is 100% secure, but we work to protect your information against unauthorised access, alteration, or disclosure.
7. Data Retention
We retain order and conversation data for as long as needed to fulfil orders, provide support, meet legal/tax obligations, and resolve disputes. You may request deletion of your account data at any time, subject to records we're legally required to keep.
8. Your Rights
You may request access to, correction of, or deletion of your personal data, and you may opt out of promotional messages at any time by emailing info@azhal.in or replying "STOP" to a WhatsApp message. We will respond to verified requests within a reasonable timeframe.
9. Children's Privacy
Our website and services are not directed at children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date below will reflect the most recent revision. Continued use of our site or WhatsApp channel after changes constitutes acceptance of the updated policy.
11. Contact Us
For any privacy-related questions or requests, reach us at info@azhal.in or call +91 85262 60505 (Mon – Sat, 9 AM – 6 PM IST).
Still have questions? Contact our team