What can be returned?
Eligible for Return
- Unopened, unused products in original packaging
- Products received in a damaged or defective condition
- Wrong item delivered
- Products with tamper-evident seals intact
Not Eligible for Return
- Opened or used skincare/haircare products (except if defective)
- Products returned after 7 days of delivery
- Gift cards and promotional vouchers
- Items purchased during clearance or final-sale events
How to Return
01
Initiate Your Return
Email info@azhal.in with your order ID, the item(s) you wish to return, and the reason. Attach a photo if the product is damaged.
02
Receive Approval
Our team will review your request and send a return approval email within 1–2 business days, along with return shipping instructions.
03
Ship the Item Back
Pack the item securely in its original packaging and ship it to the address provided. For damaged/wrong items, we arrange a free reverse pickup.
04
Refund Processed
Once we receive and inspect the item, your refund will be credited to the original payment method within 5–7 business days.
Refund Timeline
Credit / Debit Card5–7 business days
UPI (PhonePe, GPay, Paytm)1–3 business days
Net Banking5–7 business days
Cash on Delivery3–5 business days (bank transfer)
Want to start a return? Contact our team